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Price & Payment

a. The price of the items shall be that stated on the website. The price is inclusive of VAT.  The price excludes delivery charges.

b. The total purchase price, including VAT and delivery charges, if any, will be displayed in the buyer’s shopping cart prior to confirming the order.

c. Payment of the price plus VAT and delivery charges must be made in full before dispatch of the items.

Modification or Cancellation of Order

Due to our efforts to ensure that you receive your purchase/s as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us as the order has already been confirmed.

Shipping Information

a. All parcels of coconurture.com are dispatched via Singapore post. For local delivery, normal and registered options are made available.

b. Send out dates are subject to stock availability and the time of your order was placed. We aim to let out all orders from our warehouse within 2 working days, with most orders being released the same day. Kindly take note that we do not dispatch items on weekends.

c. If there is an unexpected delay we will  let you know and contact you if there is anything else comes up.

Order Discrepancies

Upon receipt of your order, please check that all items are as ordered and a match. All discrepancies should be notified to Coconurture within 48 hours of receipt.

If you have an item missing and you have not received a daily e-mail or call from us for the particular item, please notify us within 48 hours. If you have failed to inform us in any way possible. It’s unfortunate but we will not be required to send a replacement or offer a refund.

Undelivered Parcel

If a parcel is returned to us undelivered because of failure to collect or rearrange delivery with either the post office or courier, a re-delivery charge is payable to us before we will resend your package.

Refunds are only available within 7 working days after delivery / receipt of ordering and our return policy applies.

Damaged Parcel

You should refuse delivery of any parcel if damage in transit is obvious.  It will be returned to us and replaced.  If you have accepted the parcel please contact us immediately.

Returns

If you wish to return an item, please inform us and your feedback about the product via our contact page.

If any item purchased from Coconurture shop is found amiss, we will be pleased to arrange either a refund or a replacement of the product at the customer’s discretion.

All returns must be notified to Coconurture shop via email support@coconurture.com within 7 working days since delivery / receipt of your order.  At which point we will give you details of how to return the products.

Criteria for return & exchange

Customers are required to send us pictures of the defective merchandise prior to mailing the item back. Kindly also note that we do not allow exchanges based on misfit reasons, requiring a change to another product. In case of size exchange, we are only able to do an exchange if we still have available stocks, otherwise we are unable to facilitate the exchange. Sale items or items under special promotions are strictly not allowed for exchange.

In the event where the fault lies with us, we will bear the relevant postage costs by refund. Otherwise, the customer will bear all relevant postage costs involved. Customers are to bear full responsibility in taking efforts to ensure safe delivery of the item/s, Coconurture will not be responsible for such parcels lost in transit.

Coconurture reserves the right to exercise discretion in this matter. Item/s returned without prior notification will be rejected.

If upon receipt of the item is not found to be faulty then an extra postage charge will be requested before the product is returned to the customer and no refund will be issued.

All damaged items will be required to be returned to us for inspection. We will replace amiss items once we have received the original faulty item back. You may be required to complete a form at some point regarding this damage.

Changes to Terms and Conditions

The seller shall be entitled to alter these ‘Terms and Conditions’ at any time but this right shall not affect the existing terms and conditions accepted by the buyer upon making a purchase.

Terms & Conditions

Welcome to the Coconurture website. Please read the ones below that govern your use of our website (Terms of Use). Your continued use of our website constitutes your agreement to be bound by the Terms of Use.

Definitions

coconurture.com is the interactive online service operated by helipug on the world wide web of the internet.

We can be reach via e-mail at support@coconurture.com

General

As we continue to develop our website, we may from time to time, modify, alter or update these Terms of Use. Your use of our website following any such change constitutes your agreement to follow and be bound by the Terms of Use as changed. We therefore encourage you to refer to these Terms of Use on an ongoing basis.

Website Contents

'coconurture.com' and 'Coconurture' are trademarks, service marks, and/or trade names of Coconurture. All other trademarks, service marks, and trade names contained in the website are the properties of the respective owner.

Unless otherwise noted, the design of this website, the website as a whole, and all materials, including images, illustrations, and designs, that are part of the website (collectively, 'Contents') are copyrights, trademarks and/or other intellectual properties owned, controlled, or licensed by The Company. The Contents of our website are intended solely for personal, noncommercial use by the users of our website. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the contents contained on the website or any other server. Any unauthorized use of any material contained on this website may violate domestic and/or international copyright laws, the laws of privacy and publicity, and communications regulations and statutes.

Colors

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, as the actual color you see depends on the resolution of your monitor, we cannot guarantee that your monitor's display of any color will be as accurate as what we present.

Monitoring

Coconurture shall have the right, but not the obligation, to monitor the content of the website, including e-mail, to determine compliance with this agreement and to satisfy any law, regulation or authorized government request. Without limiting the foregoing, Coconurture shall have the right to remove any material that Coconurture, in its sole discretion, finds to be in violation of the provisions hereof or otherwise.

Links to other websites and services

To the extent that this website contains links to outside services and resources, the availability and content of which Coconurture does not control, any concerns regarding any such service or resource, or any link thereto, should be directed to the particular outside service or resource.

Disclaimer, Limitation of Liability, and Indemnity

This website and all contents of the website are provided on an "as in" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. Coconurture does not warrant that your use of this website will be uninterrupted or error free, or that this website or its server are free of viruses or other harmful elements. Your use of this website is at your sole risk. You assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment that you use in connection with your use of our website. Coconurture shall not be liable for any damages of any kind related to your use of this website.

Although Coconurture endeavors to provide accurate information, it does not warrant or make any representations regarding the accuracy or reliability of information on this website. Neither Coconurture nor its content providers shall be liable to any person or entity for any direct or indirect loss, damage (whether actual, consequential, punitive, special or otherwise), injury, claim, or liability of any kind or character whatsoever based upon or resulting from your use or inability to use this website, or any information or materials provided on the website. Coconurture is not liable for any defamatory, offensive or illegal conduct of any user. If you are dissatisfied with the website or with any of Coconurture's Terms of Use, your sole and exclusive remedy is to discontinue using the Website.

You agree to indemnify, defend, and hold harmless the Coconurture company and related entities from and against any and all third party claims, demands, liabilities and costs or expenses, including attorney's fees, resulting or arising out of your breach of any of these Terms of Use.

Inaccuracy Disclaimer

From time to time there may be information on coconurture.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you are not completely satisfied with your coconurture.com purchase, you may return it with your invoice to us by mail. Kindly see our Order and Shipping Information for details.

Back Orders

Back orders placed via our website subjected to delays/cancellations. In the event of a cancellation of a backorder, a full refund/credit will be offered. A full refund/cancellation of a customer's request on any uncancelled backorder at any point will not be accepted.

Termination

These terms constitute an agreement which is effective unless and until terminated by you or Coconurture. You may terminate the agreement at any time by emailing support@coconurture.com. Coconurture may also terminate this agreement at any time and may do so immediately without notice, and accordingly deny you access to this website, if in Coconurture's sole discretion, you fail to comply with any term or provision in this agreement. Upon any termination of this agreement, you must promptly destroy all materials obtained from this website, as well as copies of such materials. These ‘Terms of Service’ constitute the entire Agreement between you and The Company relating to the subject matter addressed herein.